SHIPPING POLICY
Is my order confirmed?
You will receive an email and an sms on order confirmation. Please contact our helpdesk (mail lagstalcustom@gmail.com or call 7478539650 if you are unsure.
When will you ship my order?
We normally ship all orders within 2 business days. Final delivery time will vary based on location.
When will my order get delivered?
Transit and delivery time may vary depending on your location and the ordered items. You can check estimated delivery time for your pincode on any product page.
How much do you charge for delivery?
Free shipping on all orders above Rs.999. An additional charge of Rs. 50 or more will be levied on orders below that based on the logistic charge.
How can I track my order?
An email is sent to you after the order is shipped. It contains the tracking number and details of the service provider. You can also track your order by clicking on the option Track Order on our website after logging in.
If you are having trouble reading the emails or if you haven’t received any updates, please get in touch with our Helpdesk immediately. Drop us an email at lagstalcustomercare@gmail.com or give us a call on 7448539650(10 AM – 6 PM, Monday to Saturday).
I have received a damaged product, what should I do?
In the event that you receive a damaged product, please initiate a return or reach out to us on help@lagstal.com and we will resolve the issue to your satisfaction. Add this also
RETURN / REFUND
How do I cancel an order?
You can cancel an order, that has not yet been shipped, from “My Orders” or “Track Order” sections of our website. Or, you can send a request to help@lagstalcustomercare@gmail.com or call our toll free number 7478539650.
After order has been shipped, it cannot be cancelled and the return policy mentioned below is applicable.
What is your return policy?
You can return certain products, up to 24hrs from the date of delivery, from “My Orders” or “Track Order” section of our website. The returned product should be in its original packaging and in the same unused condition as received. Please note the return is entertained only if the product is damage in shipping or wrong product is send.
Where do I mail the returns?
Please mail the item(s) to the address below. Do remember to mention your order number and contact number!
Lagstal address:
When will I receive a replacement?
Replacement will be shipped after the original item has been received in the warehouse, subject to the following conditions:
* The item(s) should be unused, unsoiled and unwashed.
* The packaging should have the original tags in place.
They should be returned within 2 days from the dispatch date.
Any returned item received by us that does not meet the above mentioned conditions will not be accepted. No amount will be reimbursed in this case.
Can I choose a different item in exchange?
You can only exchange your item within 2 days and receive a replacement of that exact product or another product of the same value. If the value of the replacement product exceeds that of the previously purchased product, the difference will have to be paid in advance.
What is your refund policy?
You can choose for refund to the original payment source or to your wallet which can be used on subsequent purchases on lagstal.com
Refund are made only after all terms and agreements of Lagstal return/refund policies are met.
BULK ORDERS
How do I place Bulk Orders?
We get it. Our products are simply awesome and buying one is just not enough. You can place bulk orders by visiting us at our Bulk orders page or by contacting us via bulk-orders at lagstalcustomercare@gmail.com or just call us at 7478539650 (10 AM – 6 PM, Monday to Saturday).
If you are in Gangtok,
We are happy to welcome you to our design studio.
Drop at Lagstal address
TERMS AND CONDITIONS
PLEASE READ THIS TERMS OF SERVICE AGREEMENT CAREFULLY. BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM THIS WEBSITE YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.
This Terms of Service Agreement governs your use of this website, www.lagstal.com, Lagstal Design Studio offer products for purchase on this Website, or your purchase of products available on this Website. This Agreement includes, and incorporates by this reference, the policies and guidelines referenced below. Lagstal Design Studio reserves the right to change or revise the terms and conditions of this Agreement at any time by posting any changes or a revised Agreement on this Website. Lagstal Design Studio will alert you that changes or revisions have been made by indicating on the top of this Agreement the date it was last revised. The changed or revised Agreement will be effective immediately after it is posted on this Website. Your use of the Website following the posting of any such changes or of a revised Agreement will constitute your acceptance of any such changes or revisions. Lagstal Design Studio encourages you to review this Agreement whenever you visit the Website to make sure that you understand the terms and conditions governing use of the Website. This Agreement does not alter in any way the terms or conditions of any other written agreement you may have with Lagstal Design Studio for other products or services. If you do not agree to this Agreement (including any referenced policies or guidelines), please immediately terminate your use of the Website.
INTELLECTUAL PROPERTY AND TRADEMARK
Lagstal Design Studio is the owner and authorized user of all intellectual property including but not limited to trade marks, logos, names and designs, whether registered or unregistered, and other marks that are otherwise owned or licensed to LAGSTAL DESIGN STUDIO in and associated with this website (collectively “intellectual property”), and any improvements or modifications to such intellectual property. The use or misuse of any of LAGSTAL DESIGN STUDIO’s intellectual property is prohibited without the prior written permission of LAGSTAL DESIGN STUDIO ,Below Forest Colony, Upper Sichey, Sungava, Gangtok, Sikkim, India-737101. Nothing contained in this website should be construed as giving you any right or license to any of the intellectual property on or associated with this website.
COPYRIGHT
This website and its contents are the property of LAGSTAL DESIGN STUDIO and are subject to copyright. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use. Any use of our website and its content for purposes other than personal and non-commercial use, or for any other use, including the modification, reproduction, distribution, transmission, republication, display or performance, of the content of this website, is prohibited and protected under the copyright act , and any such case or person can be prosecuted by law.
PRIVACY POLICY
LAGSTAL DESIGN STUDIO believes strongly in protecting user privacy.
What information do we collect? We collect information from you when you register on the site, place an order, give us feedback or communication such as e-mail, or participate in other site promotions.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include website hosting partners and other parties who assist us in operating our website, conducting Lagstal Design Studio’s business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. This online privacy policy applies only to information collected through our website and not to information collected offline.